Skip to main content
https://www.highperformancecpmgate.com/rgeesizw1?key=a9d7b2ab045c91688419e8e18a006621

Petnet’s smart pet feeder system is back after a week-long outage, but customers are still waiting for answers

Petnet, the smart pet feeder backed by investors including Petco, recently experienced a week-long system outage affecting its second-generation SmartFeeders. While the startup’s customer service recently tweeted that its SmartFeeders and app’s functionality have been restored, Petnet’s lack of responsiveness continues to leave many customers frustrated and confused.

Petnet first announced on Feb. 14 that it was investigating a system outage affecting its second-generation SmartFeeders that made the feeders appear to be offline. The company said in a tweet that the SmartFeeders were still able to dispense on schedule, but several customers replied that their devices had also stopped dispensing food or weren’t dispensing it on schedule.

On Feb. 19, the company said that it is “working closely with our third-party service provider in regards to the outage,” before announcing on Feb. 22 that the SmartFeeders are returning online.

During that time, customers voiced frustration at the company’s lack of responses to their questions on Twitter and Facebook. Messages to the company’s support email and CEO Carlos Herrera were undeliverable.

TechCrunch tried contacting their emails and got delivery failure notices. A message sent to their Twitter account was also not replied to. We have contacted the company again for comment.

 

Petnet also experienced a similar system outage last month.

According to Crunchbase, Petnet.io has raised $14.9 million since it was founded in 2012, including a Series A led by Petco.

In a statement sent to TechCrunch over the weekend before Petnet said the outage was resolved, a Petco representative said “Petco is a minor and passive investor in Petnet, but we do not have any involvement in the company’s operations nor insight into the system outage they are currently experiencing.

Comments

  1. Victoria Heinicke2 July 2021 at 07:14

    I really enjoyed very much with this article here. Really it is an amazing article I had ever read. I hope it will help a lot for all. Thank you so much for this amazing posts and please keep update like this excellent article. Thank you for sharing such a great blog with us.
    best pet feeder

    ReplyDelete

Post a Comment

Popular posts from this blog

Uber co-founder Garrett Camp steps back from board director role

Uber co-founder Garrett Camp is relinquishing his role as a board director and switching to board observer — where he says he’ll focus on product strategy for the ride hailing giant. Camp made the announcement in a short Medium post in which he writes of his decade at Uber: “I’ve learned a lot, and realized that I’m most helpful when focused on product strategy & design, and this is where I’d like to focus going forward.” “I will continue to work with Dara [Khosrowshahi, Uber CEO] and the product and technology leadership teams to brainstorm new ideas, iterate on plans and designs, and continue to innovate at scale,” he adds. “We have a strong and diverse team in place, and I’m confident everyone will navigate well during these turbulent times.” The Canadian billionaire entrepreneur signs off by saying he’s looking forward to helping Uber “brainstorm the next big idea”. Camp hasn’t been short of ideas over his career in tech. He’s the co-founder of the web 2.0 recommendatio...
Post a Comment
Read more

How the world’s largest cannabis dispensary avoids social media restrictions

Planet 13 is the world’s largest cannabis dispensary. Located in Las Vegas, blocks off the Strip, the facility is the size of a small Walmart. By design, it’s hard to miss. Planet 13 is upending the dispensary model. It’s big, loud and visitors are encouraged to photograph everything. As part of the cannabis industry, Planet 13 is heavily restricted on the type of content it can publish on Instagram, Facebook and other social media platforms. It’s not allowed to post pictures of buds or vapes on some sites. It can’t talk about pricing or product selection on others.   View this post on Instagram   A post shared by Morgan Celeste SF Blogger (@bayareabeautyblogger) on Jan 25, 2020 at 7:54pm PST Instead, Planet 13 encourages its thousands of visitors to take photos and videos. Starting with the entrance, the facility is full of surprises tailored for the ‘gram. As a business, Planet 13’s social media content is heavily restricted a...
3 comments
Read more

Billionaire clothing dynasty heiress launches Everybody & Everyone to make fashion sustainable

Veronica Chou’s family has made its fortune at the forefront of the fast fashion business through investments in companies like Michael Kors and Tommy Hilfiger . But now, the heiress to an estimated $2.1 billion fortune is launching her own company, Everybody & Everyone , to prove that the fashion industry can be both environmentally sustainable and profitable. There’s no argument about the negative impacts of the fashion industry on the environment. The textiles industry primarily uses non-renewable resources — on the order of 98 million tons per year. That includes the oil to make synthetic fibers, fertilizers to grow cotton, and toxic chemicals to dye, treat, and produce the textiles used to make clothes. The greenhouse gas footprint from textiles production was roughly 1.2 billion tons of CO2 equivalent in 2015 — more than all international flights and maritime shipments combined (and a lot of those maritime shipments and international flights were hauling clothes). The lit...
Post a Comment
Read more